Yes, there are instances when we cannot accept your handbag. We will refuse an item due to the following reasons:

●   The handbag features broken parts or is extremely damaged

●   The handbag does not fall under our condition guidelines

●   The handbag does not include the required original accessories like straps or detachable pouches

●   If the bag does not include or has an illegible serial code (Chanel), date code (Louis Vuitton), blind stamp (Hermes), or model and serial number (Gucci)

●   We cannot confirm the authenticity of the bag

Please refer to our condition guidelines for more information.

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