General Information

Includes basic info on StockX

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21 articles in this collection
Written by Support and Russ

How Do I Unsubscribe from Emails?

If you're receiving too many of our emails...
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Written by Support
Updated over a week ago

Why Can't I Buy or Sell?

Is your account locked from activity?
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Written by Support
Updated over a week ago

Contacting Us By Phone

Looking for phone support?
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Written by Support
Updated over a week ago

Deleting Your Account

Looking to delete your account?
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Written by Support
Updated over a week ago

What is StockX?

We’re the world’s first stock market of things...
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Written by Support
Updated over a week ago

How can I contact StockX?

We’re here to help! Feel free to send us a note or reach out to us via social media…
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Written by Support
Updated over a week ago

Where can I find StockX condition guides?

We keep all of our condition guides online for your reading pleasure...
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Written by Support
Updated over a week ago

I can't find a product that I want to buy or sell or add to my portfolio. What can I do?

If a product is not listed on our site, you may request it to be added. We receive a high volume of proposed sneakers so we appreciate...
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Written by Russ
Updated over a week ago

Do you offer discount or promo codes?

We offer both welcome and ongoing promotions and discounts!
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Written by Support
Updated over a week ago

I can't find a product when I search for it. What can I do?

You may submit a proposed product to add to the site. Below is a link on how to submit a product that is not currently listed on StockX...
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Written by Russ
Updated over a week ago

Can I ship to APO, FPO, and DPO addresses?

StockX cannot support APO, FPO, or DPO addresses at this time as we are exclusively shipping with UPS...
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Written by Russ
Updated over a week ago

Is StockX an anonymous marketplace?

Yes! Buyers and sellers come together anonymously on StockX using transparent ‘Bids’ and ‘Asks’ to reach an agreed upon price…
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Written by Support
Updated over a week ago

StockX Sales History

StockX sales history is a snapshot of the market as a whole...
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Written by Russ
Updated over a week ago

Pricing Recommendations and Appraisals

We don't make pricing recommendations or appraise items at this time. We do provide numerous tools and data points on StockX...
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Written by Russ
Updated over a week ago

I'm not sure if my item is real. What do I do?

We do not do legit checks, or authenticate as a service alone. It must be a part of a StockX trade to be authenticated...
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Written by Russ
Updated over a week ago

What currency is displayed on StockX?

All prices on StockX are in USD but we also have CAD, AUD, Euros and Pounds
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Written by Support
Updated over a week ago

What is the cop list in my portfolio?

Have you ever heard a sneakerhead say, "finally, my collection is complete!" I haven't either. The cop list can be anything you want...
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Written by Russ
Updated over a week ago

I've heard of an IPO. What is an SPO?

An IPO is an Initial Public Offering. On StockX, it's Initial Product Offering. This is the first time that a new product is offered to...
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Written by Russ
Updated over a week ago

How does an SPO work on StockX?

Pre-bidding opens up on StockX at a minimum price bid. The highest bidders will always receive the product first. Products are sold...
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Written by Support
Updated over a week ago