If you break the rules, there will be consequences.
Penalties may include a service fee equal to 15% of the transaction price and/or indefinite suspension of your account. This can happen if you sell and ship us:
- a used pair of sneakers or streetwear
- a watch or handbag that doesn’t meet our condition criteria
- an item that isn’t authentic or doesn’t exactly match the item as it is described on StockX in any way
- or if you fail to ship the item within the allotted time period
You may also be charged additional amounts, determined at StockX’s discretion, including the cost of a replacement, coupons, and gift certificates provided to the buyer, reprinting fees incurred by StockX, rerouting charges imposed by carriers, and refunds to the buyer.
Items that are being returned to the seller will only be shipped to the original return address. We will not guarantee that your original receipt will return to you in the result of an item failing verification.
StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) at your cost.
You agreed to this when you set up your StockX account. Simply put, don’t break the rules.